Program Support Staff
East Los Angeles
Full-time
Greet and direct clients, families, guests and incoming phone calls. Open and close clients’ charts; maintain accurate filing. Review and update clients’ files and charts to ensure all information is current, accurate and in compliance. Obtain Payor Financial Information (PFI) and provide follow-up as necessary. Input and update clients information on databases and electronic medical record system. Invoice clients on services provided on a monthly basis. Follow up with clients to obtain additional information or resolve billing concerns as necessary. Distribute and collect DMH Consumer Surveys. Provide administrative and clerical support. Request, order and maintain supplies as needed. Maintain regular, consistent, and timely attendance. Ensure confidentiality as required by Alma, HIPAA, and other regulatory agencies. Other duties as assigned.
Qualifications: High School Diploma or GED. Previous nonprofit experience providing financial screening and experience maintaining medical files, both paper and electronic. Able to work in a fast –pace environment and handle multiple deadlines and projects. Must be computer literate, knowledge of Microsoft Word, Excel, Access, Outlook, and electronic medical records system. Able to perform in a positive, flexible, adaptive manner. Able to exercise independent judgment and initiative. Knowledge of various office equipment (FAX, calculator, copier etc.) Possess excellent organizational and communication skills. Must be able to prioritize and complete multiple tasks; attention to duty/detail a must. Bilingual English/Spanish required. Must have reliable transportation, valid California driver’s license, maintain current automobile insurance and must be eligible to drive for the Company.
Salary: $19 - $22/hour
Alma Family Services offers a comprehensive benefits package to all regular full and part-time employees (scheduled for 20 or more hours). To apply, please send resume with salary requirement to:
Mail: Alma Family Services
Human Resources Department
900 Corporate Center Drive, Suite 350
Monterey Park, CA 91754
Fax: (323) 526-4096
Email: humanresources@almafamilyservices.org
Resumes are reviewed in the order in which they are received. We will contact you for further screening if you are considered to be a good match for our openings. We are unable to provide updates on resumes received.
Qualified candidates will be considered for employment without regard to race, color, religion, ancestry, national origin, sex, sexual orientation, gender, age, disability, veteran status, marital status, domestic partner status, genetic information, medical condition and any other legally protected status.
Alma Family Services conducts a thorough criminal history clearance, physical, tuberculosis, and drug screen.
For more info email us at humanresources@almafamilyservices.org.
